FAQs

How can I contact Oren?

You can email us at support@orenshop.co, where our customer service team will be happy to help you with anything you need!

Do you ship worldwide?

Yes! We offer worldwide shipping.

Where do you ship from?

We ship from our trusted global suppliers, ensuring high-quality lighting décor delivered straight to your door, primarily from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. After this time, your order will be processed. However, you can return your order for a full refund once it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out as quickly as possible. Please allow extra time during holidays and peak seasons.

• We process orders Monday – Friday.
• Orders are processed within 1-3 business days and shipped the following business day.
• We do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders typically arrive within 2-4 weeks. Delivery times may vary based on your location.

What if I don't receive my order?

If your order has not arrived within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free in US Dollars. However, depending on your country, you may be required to pay import duties, taxes, and customs fees upon delivery. These fees are determined by your local customs office and are the buyer's responsibility. We are not responsible for customs delays. For more details, please contact your local customs office.

How do I return an item?

Please contact us at support@orenshop.co to initiate a return.

What if the item(s) I received are defective, incorrect, or damaged?

If you receive an incorrect, missing, or defective item, please contact us with:

• Your order number
• Photos of the item(s) received
• A description of the issue

We will resolve your case as quickly as possible.

When will I receive my refund?

All refunds will be credited to your original payment method.

• If you paid by credit or debit card, refunds will be processed within 7-10 business days after the return is received.
• If you haven’t received your refund yet, contact your bank or credit card company, as it may take some time before the refund is posted to your account.